Basis recalls Peak smartwatch due to Overheating
The company tried to fix the issue with a software update, but it was unsuccessful.
Back in June, Basis stopped sales of its fitness-focused Peak smartwatch following reports that the wearable was overheating. Today, the company issued a recall for the device, citing the risk of burns or blisters due the device running hot. The company did issue a software update that it hoped would fix the issue, but it failed to eliminate the problem.
Basis claimed the problem only affected 0.2 percent of all watches sold. That estimate hasn’t changed; however the issue is serious enough for Basis to recall every Peak it has ever sold. The company is asking all users to stop using their Basis Peaks immediately, and warns that the Basis Peak service where data is stored will be shut down next year.
Owners can expect to receive a full refund (including taxes and shipping) for the $199 Peak, the $299 Peak Titanium, as well as for all authorized accessories when they return the devices.
We had hoped to update the software on your watch to address the problem,” the company said in a statement. “Unfortunately, despite our best efforts, we aren’t able to develop such a solution without completely compromising the user experience. As a result, we are asking that you return your Basis Peak watch and authorized accessories for a full refund at your earliest convenience.”
Customers will still be able to access their data from the watch until the end of the year. Intel had bought Basis for $100 Million back in 2014.
Basis wasn’t actually able to break into the wearable segment due to very stiff competition from Fitbit and Jawbone’s wide array of devices and integrated services. Back in 2014, Fitibit too had faced a similar problem wherein it had to recall quite a few “Force” bands because users complained of irritation from it’s Band.
Due to the previously reported overheating issue, we are recalling all Basis Peak watches and offering full refunds https://t.co/MyNNGQy2hW
— Basis (@mybasis) August 3, 2016