Apple will fix iPhone 6 Plus ‘touch disease’, for $149
Apple acknowledges the problem, denies responsibility
For the iPhone 6 Plus owner, a flickering gray bar atop the screen could only mean one thing: the dreaded ‘Touch Disease.’ For those affected, this issue often presented itself gradually, becoming worse over time. Eventually, the screen would lose responsiveness or stop working altogether. According to Apple, however, this flaw is caused by dropping the phone repeatedly. The company says it will not cover the cost of a repair and will ask those affected by the issue to pay $149 to have it fixed.
Going by Apple’s description of its “Multi-Touch Repair Program for iPhone 6 Plus,” the problem is really the owner’s fault, caused by “being dropped multiple times on a hard surface and then incurring further stress on the device.”
The problem stems from a shoddy controller chip soldered to the logic board. iFixit, and dozens of others all agree it’s a design flaw, and that Apple is responsible. Repair techs like Jessa Jones have reported seeing multiple devices per day afflicted by the same problem, with no end in sight.
Phones with Touch Disease will be repaired for $149, and if you previously had it repaired or replaced for similar symptoms which might have cost you upwards of $300, Apple will reimburse you the difference.
Worse, the repair will still run you $149, half what the repair normally costs. Generous by Apple’s standards but still, you’re paying out of pocket for what many believe to be a design flaw.
Apple could have just let go of the repairing price and fixed the issue, but then it would directly mean that the iPhone 6 has a out of factory flaw (and they want us to believe the iPhone is flawless).