Xiaomi India has introduced an AI-enabled customer support center, becoming the first smartphone brand in the country to offer assistance in 11 regional languages. This initiative aims to enhance accessibility and provide end-to-end customer support across various channels.
24/7 Assistance Across Multiple Platforms
The new AI-powered infrastructure ensures round-the-clock support via chat and social media platforms. By implementing a three-level escalation matrix, Xiaomi aims to deliver quicker resolutions and improve response times for customer inquiries.
Innovative Features for Enhanced Support
Building upon the sign language support introduced previously, Xiaomi continues to innovate by offering live video assistance for TV repairs and video demonstrations for flagship smartphones. These features are designed to provide more interactive and personalized support experiences.
Integration with Xiaomi’s Smart Ecosystem
This customer support initiative aligns with Xiaomi’s global “Human × Car × Home” smart ecosystem strategy, which seeks to integrate personal devices, smart home products, and automobiles for a seamless user experience.
As a young independent media outlet, EOTO.tech needs your support. Follow us and add us to your favorites on Google News. Thank you!
